Standard shipping can take anywhere from 7–12 business days. If you do not receive your package after 12 days, please contact us at firstname.lastname@example.org.
Once you place an order, processing can take up to 3-10 business days (and up to 14 business days during the holidays starting 9/1). We will work to process your order as quickly as possible and usually can get it out sooner.
Once an item has left our possession and is with the mail carrier the only information we have is the provided tracking number. We cannot be held responsible for loss, delay, theft or damages once an item has left our possession and is with the nominated mail carrier. We understand the frustration and annoyance that comes with missing packages and can provide your tracking number in case you are unable to locate the tracking number provided. Mahalo for supporting local - we as small businesses depend on your support and the mail delivery services to keep our businesses going.
Shipments can be delayed up to 15-25 days due to COVID-19 delays.
All domestic orders are sent via USPS or UPS Ground. While we cannot guarantee a delivery date, shipping in Hawaii usually takes about 1-3 business days, 3-5 Business days within the US & 2-4 weeks for international & APO addresses.
International orders ship via USPS, with shipping costs varying by class, country and order weight. This amount is calculated at checkout. International orders typically take 1 - 2 weeks to arrive, but we cannot guarantee a delivery date. Due to the USPS international tracking system for first class mail, we cannot track the exact progress of your order. We can see when it left the local post office and when it is delivered to you. International sales are final.
We are not responsible for any duty, import, or customs charges that you may incur. International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Local Kine Tingz nor are they set by Local Kine Tingz, rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
If you have any further questions or concerns about international shipping please contact us at email@example.com.
If a package is returned to Local Kine Tingz / Sagitaurus Co. LLC with an "insufficient address, unable to forward, or return to sender" the customer is responsible to update their address and cover the cost of shipping and handling to be determined at that time based on shipping costs. Please email firstname.lastname@example.org should you have a package meeting this criteria.
TRACKING YOUR PACKAGE
Please allow 48 hours from the time you receive your tracking number for it to populate before calling in to inquire.
OUT OF STOCK ITEMS
No item in our shop is guaranteed to be back in stock.
Items must be returned within 30 days of purchase to be eligible for a refund. All products must be unused, in the same condition that it was received it, and in its original packaging.
Any store credits cannot be returned or exchanged for its dollar value. All bath and body products are ineligible for a return or refund if used or opened.
Please contact us here with an attachment or image of your receipt to begin the return process.
If you must make a return or need more information on shipping fees for returns or exchanges, please contact us here. Local Kine Tingz will pay for all shipping costs acquired by returns or exchanges. Please keep in mind that the delivery time of your items will vary depending on the order’s destination.
If you are shipping a return or exchange over $75, we advise using a carrier with trackable shipping service or purchasing shipping insurance. Local Kine Tingz cannot guarantee that it will receive any returned items and are not responsible for any lost or stolen packages sent to our exchange facility.